Send resume to:
Vicki Barton
299 Edwards St.
Youngstown, Ohio 44502
Email: vbarton@neo.easterseals.com
Interested applicants should complete the application and submit to vbarton@neo.easterseals.com Click here to download the PDF application.
SUMMARY:
Easterseals of Northeast Ohio is looking for an energetic Community Services Program Coordinator to work 20-29 hours per week. No evenings or weekends! The right candidate for this position will be required, but not limited to:
CORE VALUES:
Employees are committed to creating an environment that promotes health, happiness, independence, and safety by providing individuals with disabilities with increased opportunities for access, inclusion, and choice. Our decision-making is guided by our values of integrity, respect, humility, welcoming, and determination.
JOB OBJECTIVE:
This position will support overall program efficiency and quality while ensuring older adults and individuals with disabilities receive timely, high-quality services that promote independence and well-being.
ESSENTIAL DUTIES:
- Assist in the coordination of daily routes and schedules for meal delivery and transportation services.
- Communicate regularly with clients to confirm service needs, address concerns, and ensure satisfaction.
- Monitor service delivery and collaborate with drivers, the Adult Day Department, clients, and vendors to maintain high standards.
- Maintain accurate client records, service logs, and program documentation in compliance with agency policies and funder requirements.
- Produces the daily meal counts for home-delivered meals and forwards them to the nutrition provider.
- Collaborate with the nutrition provider to ensure meal availability and proper handling.
- Assist with monthly and quarterly reporting as needed.
- Complete client assessments and eligibility verifications.
- Complete satisfaction surveys.
- Working within computer programs related to the job tasks to support the departmental needs.
- All other duties as assigned.
QUALIFICATIONS:
- High school diploma or equivalent.
- Familiar with office equipment such as computers, phones, faxes, and scanners.
- Office experience preferred.
- Customer service preferred.
CORE COMPETENCIES - KNOWLEDGE/SKILLS/ABILITIES/ATTRIBUTES:
- Knowledge of principles and methods of assisting the senior population.
- Knowledge of principles and processes for providing customer service, with a focus on 100% customer satisfaction.
- Ability to interact with people from culturally diverse backgrounds.
- Ability to communicate effectively both verbally and in writing.
- Displays a high level of motivation and a self-imposed standard of excellence.
- Ability to obtain information and utilize sound judgment when problem-solving.
EQUIPMENT USED/MACHINERY REQUIRED TO OPERATE:
- General office equipment
- Various software and database systems
PHYSICAL DEMANDS:
- Requires sitting, standing, walking, bending, squatting, kneeling and reaching.
FLSA Status – Non-Exempt/$14.00 per hour
Classification – Part-Time/20-29 hours per week
Benefits – PTO, Paid Holidays, Dental, Vision, Voluntary Benefits, 401(k) with match, no evenings or weekends
Drug-Free Workplace/EOE
